1.1 Cancellation by Customer:
- Cancellations must be communicated in writing via email or official communication channels.
- Cancellation charges may apply depending on the timing of the cancellation relative to the travel dates:
- More than 30 days before travel: Full refund minus administrative fees.
- 15 to 30 days before travel: 50% cancellation charge on the total booking amount.
- Less than 15 days before travel: No refund; full payment is forfeited.
1.2 Cancellation by Beyond Borders Tours N Travels:
- Beyond Borders Tours N Travels reserves the right to cancel any booking due to unforeseen circumstances such as natural disasters, government restrictions, or force majeure events.
- In such cases, customers will be offered alternative arrangements or a full refund.
1.3 Non-Refundable Charges:
- Certain components of the booking such as visa fees, flight tickets, or third-party service fees may be non-refundable as per the terms of suppliers or service providers.
1.4 Amendment Policy:
- Any changes or amendments to bookings are subject to availability and may incur additional charges. Customers are advised to notify Beyond Borders Tours N Travels as soon as possible to facilitate changes.
